Return Policy:

At Cultivated Emporium, we strive to ensure your satisfaction with every purchase. To facilitate a smooth return process, please note the following guidelines:

 

  1. Eligibility:

    • Returns will only be accepted within 7 days from the date of delivery.
    • Items must be in their original condition, unopened, and with all packaging intact.
  2. Initiation of Return:

    • To initiate a return, please contact our customer service team at hello@culivatedemporium.com within the 7-day window.
    • Provide your order details and reason for return.
  3. Return Authorization:

    • Once your return request is approved, you will receive instructions on how to proceed with the return.
  4. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  5. Refund Process:

    • Refunds will be issued upon receipt and inspection of the returned items.
    • Please allow up to 7-10 business days for the refund to be processed to your original payment method.
  6. Exceptions:

    • Custom or personalized items are not eligible for return unless they arrive damaged or defective.
    • Clearance or final sale items are non-returnable.

 

By making a purchase from Cultivated Emporium, you agree to abide by the terms of this return policy. If you have any questions or concerns, please don’t hesitate to contact us. We’re here to assist you every step of the way.

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